GCX-SCR Prüfungsfragen Prüfungsvorbereitungen, GCX-SCR Fragen und Antworten, Genesys Cloud CX: Scripting Certification

Die Feedbacks von den IT-Kandidaten, die die schulungsunterlagen zur Genesys GCX-SCR (Genesys Cloud CX: Scripting Certification) IT-Prüfung von DeutschPrüfung benutzt haben, haben sich bewiesen, dass es leicht ist, die Prüfung mit Hilfe unserer DeutschPrüfung Produkten zu bestehen. Zur Zeit hat DeutschPrüfung die Schulungsprogramme zur beliebten Genesys GCX-SCR (Genesys Cloud CX: Scripting Certification) Zertifizierungsprüfung, die zielgerichteten Prüfungen beinhalten, entwickelt, um Ihr Know-How zu konsolidieren und sich gut auf die Prüfung vorzubereiten.

Genesys GCX-SCR Prüfungsplan:

Thema	Einzelheiten
Thema 1	Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Thema 2	Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Thema 3	Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Thema 4	Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Thema 5	Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.

>> GCX-SCR German <<

Genesys GCX-SCR Vorbereitung, GCX-SCR Examengine

Wollen Sie die Fragenkataloge zur Genesys GCX-SCR Zertifizierungsprüfung haben, die Ihre Zeit und Energie sparen können? Dann wählen Sie DeutschPrüfung. Unsere Fragenkataloge für Genesys GCX-SCR Zertifizierungsprüfung werden Ihnen einjähriger Aktualisierung kostenlos bieten, damit Sie die neulich aktualisierten Informationen über Genesys GCX-SCR Zertifizierungsprüfung erhalten können. Wir versprechen Ihnen, dass wir Ihnen alle Ihre bezahlten Summe zurückgeben werden, wenn Sie die Zertifizierungsprüfung nicht bestehen, nachdem Sie unsere Produkte gekauft haben.

Genesys Cloud CX: Scripting Certification GCX-SCR Prüfungsfragen mit Lösungen (Q45-Q50):

45. Frage
Aaron is an agent who is interacting with a customer, and the call is being recorded. The customer is about to share payment information. Select the appropriate statement(s) that apply to this scenario. (Choose two.)

A. Aaron invokes a Secure Pause action and collects the payment information.
B. Aaron transfers the interaction to a Secure Call flow that is configured to collect the payment information using IVR.
C. Aaron collects the payment info without pausing the recording.
D. Aaron refrains from collecting the payment information and ensures the sensitive data is not recorded.

Antwort: A,B

Begründung:
In situations where sensitive payment information is involved, Genesys Cloud CX provides mechanisms to ensure that this data is not recorded, thereby complying with PCI-DSS and other regulatory standards:
* Secure Pause (B): Aaron can invoke a Secure Pause action to temporarily stop the recording while collecting payment information. This action ensures that sensitive information is not captured in the recording, protecting both the customer and the organization.
* Secure Call Flow (C): Alternatively, Aaron can transfer the interaction to a Secure Call flow configured to collect payment information via IVR. This method uses a secure, automated system to collect sensitive data without involving the agent or recording sensitive information.

46. Frage
Which of the following correctly shows how an outbound contact's first name displays in a preview mode?

A. Hello {{Outbound.OrstName}}
B. Hello [Outbound.EirstName]
C. Hello (Outbound.RrstName
D. Hello {Outbound.EirstName>

Antwort: A

Begründung:
The correct format to display an outbound contact's first name in a preview mode within Genesys Cloud CX is {{Outbound.FirstName}}. This syntax uses double curly braces, which are recognized by the scripting engine to dynamically insert variable data into the script. When in preview mode, this format ensures that the variable Outbound.FirstName is replaced with the actual first name of the contact when the script is executed.

47. Frage
Once you create a custom field on your profile, it cannot be deleted from the Admin interface.

A. False
B. True

Antwort: B

Begründung:
In Genesys Cloud CX, once a custom field is created on a user's profile, it cannot be deleted via the Admin interface. This restriction ensures that profile data integrity is maintained and that data linked to custom fields is not accidentally lost or compromised. While you can update or modify custom fields, deleting them entirely from the admin interface is not an option.

48. Frage
You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.

A. False
B. True

Antwort: B

Begründung:
You can indeed combine Genesys Cloud CX Voice with BYOC Cloud to leverage the benefits of both cloud telephony connection options. Genesys Cloud CX Voice provides a fully managed telephony service, while BYOC (Bring Your Own Carrier) Cloud allows you to use your own telephony provider. Combining these options can give your organization flexibility, allowing you to maintain existing carrier relationships while benefiting from the scalability and management features of Genesys Cloud CX.

49. Frage
A number plan determines how many and which digits are necessary for call routing.

A. False
B. True

Antwort: B

Begründung:
A number plan in telephony determines how many and which digits are necessary for call routing. This concept is essential for defining how calls are processed and routed within a telephony system, including Genesys Cloud CX. The number plan dictates the structure of phone numbers, including length and the specific digits required to reach certain destinations, ensuring that calls are directed correctly based on the dialed numbers.
References:
* Genesys Cloud CX Telephony and Call Routing Documentation.

50. Frage
......

DeutschPrüfung zusammengestellt Genesys GCX-SCR mit Original-Prüfungsfragen und präzise Antworten, wie sie in der eigentlichen Prüfung erscheinen. Eine der Tatsachen Sicherstellung einer hohen Qualität der Genesys Cloud CX: Scripting Certification-Prüfung ist die ständig und regelmäßig zu aktualisieren. DeutschPrüfung ernennt nur die besten und kompetentesten Autoren für ihre Produkte und die Prüfung DeutschPrüfung GCX-SCR zum Zeitpunkt des Kaufs ist absoluter Erfolg.

GCX-SCR Vorbereitung: https://www.deutschpruefung.com/GCX-SCR-deutsch-pruefungsfragen.html